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ORDERS

We work from Monday to Friday from 10am to 2hpm and 16,30pm to 8.30pm, and on Saturday from 10am to 2pm and from 5pm to 8:30pm. If you have any doubts or questions you can email us at tass@tassjoies.com.

Your ordering will be processed within 1- 3 business days, provided that the product is in stock.

If you need a custom-made ring, delivery times will vary depending on the design. Please, contact with us and we will confirm you the procuction’s time.

The price of the rings may be different depending on the sizes.

All prices include a 21% VAT. any other customs derived expenses will be the buyer's responsibility.

The purchase system is subject to the current legislation in Spain, therefore the sales operations will be understood to be accomplished at the address of Tass Joies SCP C / Sants 99 Barcelona CP 08014, Spain.

 

PAYMENT

We accept the following payment methods:

- Debit or credit card, through the virtual platform of Banco Sabadell Atlántico. Visa / Visa Electron and Mastercard / Maestro are accepted. Your purchase will be safe as the data is transmitted in SSL-encrypted protocol or by SET transactions (Secure Electronic Transactions).

- PayPal.

The purchase will be considered effective as soon as the bank confirms that the payment is charged to the card. 

SHIPPING

If you need a express shipment, please, contact with us.

Tass Joies is not responsible for the additional costs of customs and tariffs, or delays in the delivery of orders, for reasons beyond the control of the company or for data of the recipient, incomplete or erroneous.

 If you have to make  a change in the delivery address once the order is made, you should notify it as soon as possible. If the package has  been shipped, the change of address will have an additional cost equivalent to the cost of the shipment.

We don’t make shipment  to PO Boxes.

If you receive the package with the defective packaging, you must include it on the delivery note (in the case of Nacex) or reject it, and contact us.

For all purchases over € 100, shipping is free (insular shipments, Ceuta, Melilla and other international destinations are excluded from this promotion)

 

The shipment prices are:

EUROPEAN UNION, UNITED STATES, CENTRAL AND SOUTH AMERICA

 European orders are shipped via Registered Letter by Correos (the official Spanish Post). 

The price of the Standard Registered Letter is 9.15€ (check delivery times here)

The price of the Express Registered Letter is 11.60€ (check delivery times here)

Other international orders are shipped via Standard Registered Letter with a cost of 13€. The delivery times will depend on the destination (for more information check the Correos website)

Tass Joies is not responsible for any additional costs (custom duties) or delays in the delivery of the orders that are not related to its activity or that is made by a mistake in the recipient personal details.

 If you need an express delivery, please contact us to check the conditions!

COLLECT IT IN THE STORE

Now you can make your purchase comfortably from your house and collect it in our shop located in C/Sants 99 -Barcelona- without any additional cost.

To pick up your order you will have to show the confirmation email you receive when you make your order and to provide all your personal data.

Collection times:

FROM MONDAY TO FRIDAY: from 10am to 2pm and from 4:30 to 8:30pm

SATURDAY: from 10am to 2pm and from 5 to 8:30pm

Our shop is located near Sants Station.

Important: if you choose the delivery option "Collect it in the store"(free service) and afterwards you communicate us that you want to receive the order in your home, you will have to pay for the delivery taxes provided that it is in the Iberian Peninsula, you will have to pay the shipping. 


RETURNS AND EXCHANGES

If you are not satisfied with your order for any reason, articles are accepted for return within 14 days from the reception date (according to art. 44 of the Spanish Act 7/1996 of 15 January about the Regulatory Framework for Retail Trade (Ordenación del Comercio Minorista) modified by the Act 47/2002 of 19 December). Returns will not be accepted after this period of time.

Jewels must be in perfect conditions, in their original packaging and must include all documents.

To carry out the return, send us an email and we will provide you a withdrawal form.

Customized pieces or special requests are considered final sale and can not be returned.

Once we receive the product, we will check that it is in perfect conditions and with no signs of use. If everything is correct, we will issue the exchange or refund, according to the form of the original payment.

According to current regulations, refunds will be processed within 14 days of receipt of returned merchandise.

If we detect that the jewel has been worn, we will cancel the exchange or refund.

The costumer is responsible for all return shipping costs. In case of having got any offer or promotion of delivery costs, the buyer will also have to pay for it.

If the packaging appears to be damaged, state it on the delivery note (in the case of Nacex) or reject it and please contact us.

In the case you detect the product is defective, please contact us to change it for a new one.